![]() ![]() When the technician ends the support session, the session details with chatlog, end-user system information, total time spent in support, etc., are sent to the HappyFox ticket and added as a private note: Click "Add Session link to the ticket reply".Log in to your LogMeIn Rescue Technician account from the right sidebar.The LogMeIn Rescue integration is now complete.ĭirectly share the remote support session link with the customer via a ticket-reply:. ![]() Go to your technician group > Settings > Exporting Session Data > Post Session details to URL when the session is ended by the technician.Copy the Webhook URL after successful installation of the logmeinrescue app.Update the Post Session URL webhook inside LogMeIn: Provide the "Company Id" and "SSO password" obtained previously.Go to Apps > Remote Support > LogMeIn Rescue.Copy the company ID from the box below the password section.Create an SSO password and confirm the same.This will be the ID the technician must use to sign in while creating a session through HappyFox. Click the Organization tab and enter the technician's LogMeIn account ID in the Email ID field and Single Sign on ID field.Click the Technician name on the left side menu.Go to and log in with your credentials.Get the LogMeIn company ID and Employee SSO password: Update the Post Session URL webhook inside LogMeIn.Get the LogMeIn company ID and Employee SSO password.Steps to enable HappyFox integration with LogMeIn: You will need an active LogMeIn account to enable integration with HappyFox. Automatically capture details about a remote support session including chat transcript as a HappyFox ticket update.Access Technician console using the link provided on a HappyFox ticket.Directly share the remote support session link with the customer via a ticket-reply.Create a LogMeIn Rescue remote support session from a HappyFox ticket.Integrating LogMeIn Rescue with HappyFox allows your support agents to: LogMeIn Rescue integration allows you to provide remote support to your customers and log session messages back in HappyFox. ![]()
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